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Dallas down due to a power issue

Posted: Wed Jan 20, 2016 11:19 am
by Admin
Hello!

All services in Dallas went down due to a power issue, even as we have A+B independent power feeds.
An electrician is investigating the issue.

Re: Dallas down due to a power issue

Posted: Wed Jan 20, 2016 11:33 am
by Admin
Latest reply we got from the Datacenter:

01/20/2016 03:01 Support Staff 2 (Incero):
Machines should be online now or have ipmi online for you to check. We are still working onsite with the electrical team.

We are working to restore the service.

Re: Dallas down due to a power issue

Posted: Wed Jan 20, 2016 1:07 pm
by Admin
The servers are online, however, we are investigating some scattered reports about certain instances not starting.
This affects only iwstack customers with dallas services.
Since we see many instances running, we presume there should be very few people affected.

Re: Dallas down due to a power issue

Posted: Wed Jan 20, 2016 4:25 pm
by Admin
After some time without issues, I think the event was cleared up.
Thank you for your understanding.

Re: Dallas down due to a power issue

Posted: Tue Jan 26, 2016 6:21 pm
by Admin
Follow up:

Due to last issue, the dc people changed the power feeds and should have not cut the power again, but they did :(
We are restoring the services again...