pm41 raid failure

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Admin
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Joined: Wed Jul 25, 2012 10:54 pm

pm41 raid failure

Post by Admin » Wed Mar 27, 2013 2:13 am

We are experiencing a very serious problem with pm41 which just had a raid failure.
We do not know the extent of the problem, we are still investigating right now. Further information will be posted as it becomes available.

Admin
Site Admin
Posts: 490
Joined: Wed Jul 25, 2012 10:54 pm

Re: pm41 raid failure

Post by Admin » Wed Mar 27, 2013 3:39 am

Raid was rebuilt and seems to work fine.
Half of it became unavailable to the system for a cause yet to be determined, but a rebuild after the restart worked.
We are still testing it to see what was wrong, we may move the containers on another node if we have reasons to believe this was not just a one-off situation.
Remember to keep back-ups, we offer you a lot of options, from free FTP space, onsite and offsite depending on plans, to paid full KVM VMs which support anything imaginable regarding back-ups.
Take good care of your data, please !

Admin
Site Admin
Posts: 490
Joined: Wed Jul 25, 2012 10:54 pm

Re: pm41 raid failure

Post by Admin » Mon Apr 01, 2013 8:54 pm

It seems that the motherboard powered down the controller or the power may have failed for it.
It may be the same issue we had last time that fixed itself before we were able to see what happened.
We try to rebuild it, if it fails, we will restore from the last backup on another server.

Admin
Site Admin
Posts: 490
Joined: Wed Jul 25, 2012 10:54 pm

Re: pm41 raid failure

Post by Admin » Mon Apr 01, 2013 11:34 pm

Everything should be back online on pm47 now.
The back-up restore means a rollback of roughly half a day and downtime was about 3 hours in average.
We are sorry for this.

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